Overview
Hybrid Trainer & Quality Analyst Jobs in Winnipeg, Canada at Johnston Group Inc.
Shape the future of the Maximum Benefit Team as a Hybrid Trainer & Quality Analyst based in Winnipeg, MB. Your expertise will be key in developing training materials and ensuring quality standards.
This role combines training responsibilities with quality assurance reviews, making it essential for team success. You will mentor newcomers and current staff while improving processes and sharing valuable feedback. In addition, you’ll be creating checklists and revising guides that promote ongoing learning and excellence in customer service.
Key Responsibilities:
• Conduct comprehensive quality reviews of completed work requests
• Develop and improve training materials to support staff
• Mentor team members and offer coaching for skills development
• Share targeted recommendations based on quality reviews
• Track trends to enhance future training sessions
Requirements:
• 3-5 years experience in a Trainer or Adult Education role
• Background in group benefits or the insurance industry
• Exceptional communication and organizational skills
• Detail-oriented with strong analytical ability
• Proficient in Microsoft Office Programs
Leverage your training and analytical skills to support the Maximum Benefit Team’s success.
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Title: Hybrid Trainer & Quality Analyst
Company: Johnston Group Inc.
Location: Winnipeg, Canada
Category:
