Overview
Lab Technician – Lab Pre-Analytical Svcs – Full Time, Days – 8 hrs Jobs in Palo Alto, CA at Stanford Health Care
We are seeking a Customer Experience Specialist – QA to lead quality assurance for our development team’s applications, ensuring a seamless and reliable experience for both clients and internal teams. This role is a critical link between development, customer success, and project management, ensuring that platform issues are identified, addressed, and resolved efficiently.
In addition to testing, you will analyze, document, and explain platform workflows to support service delivery, helping both clients and internal teams understand system functionality. When issues arise, you will engage directly with customer success teams, and potentially clients, to diagnose problems, communicate fixes, and ensure an optimal user experience.
Key Responsibilities
1. Quality Assurance & Testing
Develop and execute comprehensive test plans for all application releases.
Conduct manual and automated testing to identify bugs, usability issues, and performance concerns.
Track, document, and report defects using QA tools, ensuring timely resolution with development teams.
Perform regression testing to validate that new updates do not introduce issues in existing functionality.
Verify API integrations and system interactions to ensure seamless user experiences.
2. Workflow Development & Service Delivery Support
Understand and document how different components of our platform function together.
Collaborate with the Customer Success Team to develop workflow documentation that enhances service delivery.
Identify process gaps and recommend improvements to optimize user experiences.
Assist in onboarding and training internal teams on platform workflows and QA best practices.
3. Client & Customer Success Support
Serve as the first point of escalation for client-reported bugs, working to diagnose, document, and escalate issues.
Work closely with the Customer Success Team to track recurring issues and improve resolution times.
Communicate technical issues and fixes in a clear, non-technical manner to clients and internal teams.
Follow up with clients post-fix to ensure resolution and satisfaction.
4. Collaboration with Project Management & Development
Work closely with the Project Management Team to align testing efforts with sprint goals and release schedules.
Provide regular updates on testing progress, issue status, and customer-reported problems.
Contribute to QA process improvements, documentation, and best practices.
Participate in sprint planning and retrospective meetings to provide insights from a QA and customer experience perspective.
Minimum Qualifications & Skills
2+ years of experience in QA, customer experience, or a related field.
Strong understanding of software testing methodologies and best practices.
Experience testing web applications, APIs, and integrations.
Ability to analyze, document, and explain platform workflows for both internal and external users.
Strong problem-solving skills with a customer-centric mindset.
Ability to interact with clients in a professional and customer-focused manner.
Proficiency in QA tools such as Jira, TestRail, Selenium, or similar.
Excellent communication skills to work effectively with technical and non-technical teams.
Ability to multitask and prioritize in a fast-paced development environment.
Familiarity with Agile methodologies and sprint-based workflows.
Nice to Have
Experience with automation testing frameworks
Background in UX/UI testing or usability research
Knowledge of SQL, HTML, or scripting languages
To Help You Succeed
Agilant Solutions Inc. provides comprehensive benefits and opportunities for our employees, including:
Salary Comp: $24 – $28.50 / hr. Based on Qualifications and Experience
Comprehensive service training and advancement opportunity
Comprehensive benefits, including Health/Dental/Vision/Life Insurance, and 401(k)
16 paid days off per year and 10 paid holidays per year
Professional environment with opportunities for advancement based on performance
Equal Opportunity
Agilant Solutions Inc, is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.
Title: Lab Technician – Lab Pre-Analytical Svcs – Full Time, Days – 8 hrs
Company: Stanford Health Care
Location: Palo Alto, CA
