Overview
Market Lead Jobs in Dallas, Texas, USA at GreenWorks Service Company
Position: Market Lead – Austin
Market Lead Expectations
Sets the bar in Key Performance Indicator’s (KPIs), promotes engagement, holds themselves and their team to the company processes/policies.
KPI’s
8 requests a month for the market lead and all inspectors on troop.
0-1 complaints per year
5-star reviews
Hold inspectors accountable to scoreboard requirements.
See above KPIs
Lead/Facilitate Huddle calls and help establish weekly topics.
Push new information and services down to the inspectors.
Understands new information and policies. Able to answer questions and confidently offer directions to their troop.
Recruit new inspectors to Green Works and your troop.
Part of the Hiring process.
Understand the hiring process and promote Green Works.
Coach, train and develop inspectors after corporate training is completed. Develop future leadership.
Move inspectors up the tier system.
Move all inspectors to tier 2 and design “growth” plan.
Sells other Green Works solutions and pushes inspectors to follow the example.
Sewer Scopes
On-site Mold samples
Etc…
Quality control checks on troop members.
Visit inspectors in the field 1x per week. (Core Value Shifts)
Meet with 4 inspectors a month to check their appearance, walk through and report.
Handles initial callbacks for client concerns/complaints.
When a complaint chat is initiated, take the lead on getting inspector feedback and responding to the client within 24 hours.
Work on a resolution to clear up concerns/complaints in a timely manner.
Has a presence on teams and the company interactions.
Comment on announcements and posts to show team encouragement.
Encourages strong communication from the field to support verticals. IE, AEs, operations, management.
Available for up to 9 inspections a week.
When not doing an inspection, completing field work to improve troop KPIs.
Develop, Delegate and Double check next troop leaders.
Set clear expectations of your vision.
Benefits
Leading a group of inspectors. Setting your footprint on an ever-evolving industry.
1% override on troop
Opportunity to add your ideas to a growing company.
Meetings
Troop Huddle Call – Date and time (Weekly)
Day Off Requests
ISN – Check ISN first to make sure they are not already booked. Requirements: 3 consecutive days or more requires 14 days’ notice. Less than 3 consecutive days requires 7 days’ notice. If they are booked, can we move the appointment if not requested?
Bamboo HR – approving time – you should get the app and you’ll get an email. Once ISN and schedule is completed, Bamboo
HR is approved/denied.
Need to make sure they are using the correct time off. (Paid/Unpaid)
Complaints
Follow complaint process. Complaint survey > complaint chat created > inspector call/feedback > ML call.
As ML, you have ability to request full refund. Last minute resort. This is after any other options or explored. Waiver needs to be signed before refund is issued.
Get to know the online agreement.
Teams
Need to add to channels.
Market Leads Texas
Inspection Leadership
Each Troop members AE channel
Add to individual inspector’s payroll channel.
Monitor inspector channels and provide guidance.
Monitor inspector payroll breakdown.
ISN
Monitor the skill set in ISN. Make sure it matches your skill set spreadsheet.
Monitor ISN to make sure ensure we are taking advantage of training opportunities, etc…
Team Morale
Be proactive. Keep inspectors involved.
Promote growth and development of leadership skills.
Incentives?
Team Development
What does the development/growth plan look like?
Increase skill set.
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Title: Market Lead
Company: GreenWorks Service Company
Location: Dallas, Texas, USA
Category: Quality Assurance – QA/QC (Quality Technician/ Inspector, Quality Control / Manager)
