Overview
Quality Analyst – Process Excellence Jobs in Bengaluru, Karnataka, India at Navi
Title: Quality Analyst – Process Excellence
Company: Navi
Location: Bengaluru, Karnataka, India
About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi’s mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
What makes you a good executive at Navi?
● Ability to learn
● Being disciplined
● Communicating well
What would your role at Navi Look Like?
● Perform regular call audits/side barging to assess and govern the quality of the Process.
● Identify Insights and remedy errors for different process.
● Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
● Compile and analyze data.
● Publish error analysis and training needs indicators.
● Investigate customer/agent complaints and publish RCA.
What are some of the good to have skills for this role?
● 0-5 Years of experience in Process Excellence, Quality Assurance
● Willingness to work in an environment to improve process and quality assurance.
● Excellent communication skills, both written and verbal.
● Strong computer skills (MS – Excel, G-Suite).
