Overview
Quality Assurance Agent Jobs in Sydney, New South Wales, Australia at Neilson Financial Services
Title: Quality Assurance Agent
Company: Neilson Financial Services
Location: Sydney, New South Wales, Australia
About Us:
Neilson Financial Services is a leading provider of life insurance policies, committed to helping families achieve financial security and peace of mind. With a dedication to exceptional service and high standards, we’re proud to help protect what matters most. Join us and be part of a team where you can make a genuine impact!
Position Overview:
We’re looking for a detail-oriented and proactive Quality Assurance Agent to join our Call Centre team. As a QA Agent, you’ll play a key role in ensuring the delivery of exceptional service to our customers. You’ll monitor, evaluate, and support the performance of our call centre agents, helping them achieve the high standards we pride ourselves on. Your work will help us maintain consistency, compliance, and customer satisfaction across every interaction.
Key Responsibilities:
Conduct regular quality checks by monitoring calls and evaluating customer interactions to ensure adherence to company standards and compliance.
Provide constructive feedback and recommendations for improvement to call centre agents.
Collaborate with Team Leaders to identify training needs and develop strategies for continuous improvement.
Maintain accurate records of evaluations and quality scores to support data-driven insights and improvements.
Assist with quality assurance reports and contribute to maintaining a high-performance culture.
Stay up-to-date on regulatory requirements and industry best practices to ensure quality processes are consistently met.
What We’re Looking For:
Experience: Previous experience in quality assurance within a call centre or customer service environment.
Skills: Strong attention to detail, analytical mindset, and excellent communication skills.
Knowledge: Familiarity with life insurance products or financial services is a plus, though not required.
Personality: A team player with a passion for customer service and a drive to uphold high standards.
Technology: Proficient in Microsoft Office; experience with call monitoring tools is an advantage.
Why Join Neilson Financial Services?
Supportive Culture: Be part of a collaborative team where your insights are valued.
Professional Growth: Access to continuous training, development, and advancement within a thriving industry.
Meaningful Work: Contribute to our mission of providing families with peace of mind and financial security.
Ready to Make an Impact?
If you’re a meticulous and motivated quality professional looking to make a real difference, we’d love to hear from you! Apply today to join the Neilson Financial Services team and be part of a company that values quality, growth, and customer satisfaction.
