Overview
Quality Assurance Analyst Jobs in Winnipeg, Canada at IntouchCX
Position: Join IntouchCX as a Quality Assurance Analyst
Become a pivotal force in customer experience at Intouch
CX as a Quality Assurance Analyst. Your coaching and quality oversight will shape exceptional service outcomes.
This role requires you to engage directly with Customer Service Representatives, enhance service quality through effective coaching, and prepare detailed reports. Your ability to analyze performance will support the drive for continuous improvement within the team, along with your expertise in MS Office tools.
Key Responsibilities:
• Coach and monitor service quality of CSRs/Tier 2s
• Prepare weekly Quality Assurance reports
• Actively provide support on the floor and handle calls
• Engage in calibration and review meetings
• Research and address escalated customer service issues
Requirements:
• Minimum high school diploma
• 1+ years of contact center experience preferred
• Intermediate MS Excel skills necessary
• Strong communication and organizational skills
• Flexible availability for early mornings to evenings
Lead the charge in enhancing customer service through rigorous quality assurance at Intouch
CX.
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Title: Quality Assurance Analyst
Company: IntouchCX
Location: Winnipeg, Canada
Category:
