Overview
Quality Assurance Analyst in Collections Jobs in Calgary, Canada at NRG
Elevate collections operations with NRG Energy as a Quality Assurance Analyst focused on compliance and vendor management. This role involves monitoring quality assurance, identifying gaps, and optimizing processes.
As a Quality Assurance Analyst at NRG Energy, you will support collections teams and external vendors through effective performance oversight. Your responsibilities include conducting audits, analyzing KPI trends, and driving continuous improvement initiatives. Utilize strong analytical skills to track quality and ensure adherence to compliance standards while fostering collaboration across teams.
Key Responsibilities:
• Monitor collection activities and customer interactions for compliance
• Conduct audits of internal and vendor operations
• Identify quality gaps and implement corrective actions
• Track and report QA findings to leadership
• Oversee day-to-day vendor performance and KPI monitoring
Requirements:
• 2+ years in collections operations or quality assurance
• Proficiency in Excel and Microsoft Office
• Experience with performance reporting and analysis
• Strong problem-solving skills
• Knowledge of SAP CCS/FICA or Salesforce preferred
Leverage your QA expertise to enhance collections efficiency and support NRG Energy’s mission.
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Title: Quality Assurance Analyst in Collections
Company: NRG
Location: Calgary, Canada
Category:
