Overview
Quality Assurance Associate Jobs in Bedford, MA at Pramand LLC
If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!
Reporting to the Senior Program Officer for Quality Assurance for Foster Care, the Foster Care Program Officer for Compliance and Quality Assurance will provide compliance CQI services to headquarters and program staff serving unaccompanied alien children released from federal custody. This position can be remote with occasional trips to Baltimore as needed.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:
medical, dental, vision available the first day of employment
generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
company 403(b) contribution of 3%, an additional 7% match which vests immediately
At Global Refuge, welcoming newcomers isn’t just our duty-it’s an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.
DUTIES
Work closely with the Foster Care Quality Assurance team to evaluate partner programs for compliance to ORR policies and procedures
In conjunction with the Data Specialist, analyze weekly compliance reports to identify areas of non-compliance with ORR policies and procedures, Global Refuge best practices, and Cooperative Agreement requirements
Complete desk monitoring of active cases in UAC Portal.
Analyze desk monitoring results to determine compliance trends and potential areas of improvement or potential training needs
Create monthly compliance summary report based on desk monitoring, weekly compliance reports, and other reporting tools maintained by the QA Team to be shared with Program Officers and partners
Communicate with partners for correction in areas of non-compliance and track communication and follow-up
Provide compliance reports and partner progress to Monitoring and Evaluation Program Officers for annual monitoring
Assist the Data Specialist with data entry pertaining to UAC arrivals, UAC discharges, and ongoing reporting and data collection as needed
Assist in the creation of reporting tools in Apricot database by attending regular meetings with the Systems Management Team
Collaborate with QA team to standardize, update, and improve monitoring tools, reporting tools, and monitoring checklists
In collaboration with the Senior Program Officer for QA, assist in training new QA staff
Collaborate with Programs Officers for Foster Care to provide technical assistance to partners.
Provide Apricot and Tableau trainings and technical assistance to Global Refuge Foster Care staff as needed.
Create and maintain Standard Operating Procedures for Continuous Quality Improvement and Quality Assurance
Identify potential training needs and program challenges for the development of materials, resources, and tools to enhance the delivery of program services in accordance with recognized child welfare standards, Global Refuge best practices, and Global Refuge/ORR policies and procedures implementation
Create and deliver targeted trainings for partners concerning specific areas of compliance that may have been identified as needing improvement
Remain informed of ongoing policy changes ensuring that partners are implementing and adhering to new policies and procedures
Assist with site monitoring activities (as needed) including reviewing case physical files and personnel files, conducting individual interviews with program staff, and inspecting residential programs for compliance with all ORR policies and procedures
Assist with writing quarterly compliance reports (as needed)
Represent Global Refuge Children’s Services at assigned external meetings, trainings or groups.
Engagement in agency-wide activities and initiatives including all-staff meetings, working groups or task forces and implementation of strategic initiatives.
Other duties as assigned
QUALIFICATIONS
Master’s degree in social work or other behavioral science with at least three years of professional work experience highly preferred or an equivalent combination of education and experience, such as a bachelor’s degree in a related field with at least five years of experience.
Proficient in web communications technology, including Microsoft Teams, Zoom, etc.
Proficient in Microsoft Excel including using data analytics tools, pivot tables, and formula writing. Preferred proficiency in utilizing Tableau for data analysis and the Apricot case management system.
Possess technical skills pertaining to continuous quality improvement and the ability to critically analyze compliance data.
Ability to interpret and evaluate complex information, while identifying patterns and essential issues pertaining to child safety and compliance with ORR policy and procedure.
Experience working in a non-profit organization preferred. Previous working experience in a UAC program is preferred.
Demonstrated effective written and oral communication skills.
Ability to manage and prioritize multiple projects in a fast-paced dynamic working environment.
Commitment to Global Refuge’s core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.
SPECIAL POSITION REQUIREMENTS
Bilingual in Spanish and English preferred but not required
Travel as required to assist with annual monitoring visits, technical assistance visits, and attend relevant conferences up to 25%.
Valid driver’s license required
Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.
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Title: Quality Assurance Associate
Company: Pramand LLC
Location: Bedford, MA
