Overview
Quality Assurance Associate Jobs in Sioux Falls, South Dakota, USA at Flippa.com
Reports to:
Director, Quality and Compliance (or Quality Supervisor)
Job Status:
Full time – Non-Exempt
Location:
Hybrid – Must be based in Sioux Falls, SD
Shift: 10:30am-7pm CST
Job Summary/Objective
The Quality Assurance Associate is responsible for reviewing and auditing reported quality incidents, telephonic interactions with patients/clients, and order placement/fulfillment. The Quality Assurance Associate is responsible for identifying areas of service improvements and assisting in the development of programs that improve the overall patient/client experience.
This position requires the ability to work constructively and collaboratively by establishing positive work relationships across the company. It also requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.
Key Responsibilities
Participate in the design of quality monitoring and continual improvement processes.
Perform production floor quality monitoring.
Review and submit Adverse Events.
Perform call monitoring for Call Center and Pharmacy.
Understand the performance and quality standards of all teams. Promote excellence in service delivery and ensure that audited evaluations conform to accepted and consistent quality standards.
Review orders through random selection via computer programs and package review.
Provide feedback that promotes improvement and understanding.
Maintain a thorough knowledge of policy and procedure and recommend changes when needed.
Coordinate and facilitate call calibration sessions with leadership teams.
Prepare and analyze quality reports for management review.
Demonstrate professionalism, courtesy, and discretion in dealing with both internal and external customers.
Assist with maintaining tracking mechanisms current.
Perform other administrative duties as assigned.
Critical Skills
Excellent written, verbal and interpersonal communication skills.
Exceptional listening and analytical skills.
High level of proficiency in Microsoft Office programs.
Organized, detail-oriented and ability to work with limited supervision.
Must possess a positive attitude.
Demonstrated ability to work well in a team environment.
Ability to maintain a high level of confidentiality.
Qualifications
Approximately two to three years of experience in a customer service-related position or equivalent knowledge.
Pharmacy knowledge or experience preferred.
High School Diploma or GED required.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 20 pounds and occasionally lift and move up to
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Title: Quality Assurance Associate
Company: Flippa.com
Location: Sioux Falls, South Dakota, USA
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector)
