Overview
Quality Assurance Leader Jobs in Philippines at Chargeblast
Title: Quality Assurance Leader
Company: Chargeblast
Location: Philippines
As a QA Leader, you'll take ownership of quality assurance across our fintech platform — leading test strategy, driving product quality initiatives, and mentoring junior QA team members. You'll go beyond finding bugs by leveraging behavior analytics tools like Microsoft Clarity to uncover usability issues, friction points, and patterns that directly inform product improvements.
What You'll Do
- Lead and execute manual and exploratory testing on new features, bug fixes, and product updates.
- Own QA strategy and test planning across multiple product areas and release cycles.
- Regularly review heatmaps, session recordings, rage clicks, and user behavior data via Microsoft Clarity or similar tools.
- Drive bug reproduction and root-cause analysis, and ensure findings are clearly documented and actioned.
- Identify and escalate UX pain points and usability issues not caught during standard testing.
- Ensure session recordings and testing processes comply with data privacy standards.
- Create, maintain, and continuously improve test cases and QA documentation.
- Validate production issues reported by users and lead resolution follow-through.
- Document bugs thoroughly with relevant logs, reproducible steps, screenshots, and session links.
- Collaborate closely with product managers, developers, and designers to prioritize and resolve issues based on impact.
- Define, track, and report on product quality metrics including bug count, resolution times, and user behavioral trends.
- Suggest and advocate for design, product, and UX improvements based on testing and behavioral insights.
- Mentor and guide junior QA team members, helping establish best practices and quality standards.
What You'll Bring
- 3–5 years of experience in QA, product testing, or a related field.
- Proficiency with Microsoft Clarity or similar behavior analytics tools (e.g., Hotjar, FullStory, Smartlook).
- Strong analytical and critical thinking skills with exceptional attention to detail.
- Solid experience testing web and mobile applications.
- Good understanding of how modern web apps work (HTML/CSS/JS knowledge is a plus).
- Excellent communication and documentation skills.
- Experience with bug tracking systems such as Jira, ClickUp, or Linear.
- Background in UX, design thinking, or product management is a plus.
- Experience in agile or startup environments preferred.
- Fintech or SaaS product experience highly preferred.
