Overview
Quality Assurance Manager Jobs in Yokohama, Japan at Nuna
Title: Quality Assurance Manager
Company: Nuna
Location: Yokohama, Japan
ポジション概要
本ポジションは、日本市場における製品品質課題に対し、エンドツーエンドで責任を持つ専任の品質管理・品質保証担当です。
グローバルQAが定める基準・仕様を前提としつつ、日本特有の使用環境・流通・消費者期待を踏まえた品質課題の早期検知、原因究明、再発防止を主導します。
本ポジションは、グローバルQAを代替するものではなく補完する役割であり、日本市場における品質リスクの一次オーナーとして機能します。
主な職務内容
1. 日本市場における品質課題の統括管理
- 日本国内で発生するすべての品質関連課題（クレーム、性能不具合、環境起因問題等）の一次責任者
- 問題発生から是正完了までの一連のプロセスを主導
- 単発対応に留まらず、再発防止を前提とした構造的対策を設計
2. 原因分析および再発防止策の立案製品設計、素材、製造工程、梱包、物流、保管、使用環境など多角的な観点からの原因分析
- 「グローバル基準は満たしているが日本では問題が継続する」ケースに対する検証・提言
- 日本市場特有の条件を踏まえた予防的対策の立案
- 日本市場起因の品質情報を整理・集約し、グローバルQAおよび工場へ適切にエスカレーション
- グローバルQAが主導する設計変更・仕様変更の日本市場での有効性確認
- 是正措置が日本市場で実効性を持つかの検証
- 日本国内の倉庫、3PL、流通環境における品質リスクの把握
- 保管条件・湿度・輸送条件など、製品品質に影響する要因の確認
- 必要に応じたローカルSOPや運用改善提案
- ディストリビューターおよび小売からの品質に関する問い合わせ・懸念への技術的支援
- 試験結果・検証内容を日本市場向けに分かりやすく説明
- 信頼回復・関係維持を目的とした品質観点でのサポート
- 取扱説明書（IM）、注意表記、品質に関わる表示内容の日本市場での妥当性確認
- 誤解やクレームにつながる可能性がある表現の洗い出し
- グローバルQAと連携した修正提案（必要な場合）
- 工場品質管理業務の代行
- グローバル品質基準・認証の策定
- 全地域共通の品質方針決定
※あくまで日本市場の品質責任者としての役割に特化します。
- 品質管理／品質保証分野での実務経験
- 消費財（耐久消費財、ソフトグッズ等）に関する品質対応経験
- 原因分析（8D、FMEA等）への理解
- 日本語・英語での業務遂行能力（ビジネスレベル）
- 海外工場・グローバルQAとの協業経験
- 日本の流通・保管・物流環境に関する知見
- 技術的内容を非技術者向けに説明した経験
- 日本市場における品質問題の再発率低下
- 問題発生から解決までのリードタイム短縮
- ディストリビューター・小売からの品質関連エスカレーション減少
- グローバルQAとの連携効率向上
About the Job
We are a leading global brand dedicated to creating smart, helpful, and bold baby gear since 2007. As our business continues to grow rapidly, we are looking for a Quality Control/Quality Assurance Manager (m/f/d) to support our ongoing expansion.
This role is responsible for end-to-end product quality in the Japanese market. Working in alignment with global QA standards and specifications, it focuses on early detection, root cause analysis, and prevention of quality issues, while considering Japan-specific usage environments, distribution conditions, and consumer expectations. Complementing Global QA, this position serves as the primary owner of quality risk management for the Japanese market.
What you’ll do
1. Overall Management of Quality Issues in the Japanese Market
- Serve as the primary owner for all quality-related issues arising in Japan, including customer complaints, performance defects, and environment-related issues
- Lead the end-to-end process from issue identification through corrective action completion
- Go beyond ad hoc responses by designing structural countermeasures focused on recurrence prevention
2. Root Cause Analysis and Preventive Measures
- Conduct multifaceted root cause analysis covering product design, materials, manufacturing processes, packaging, logistics, storage, and usage environments
- Investigate and propose solutions for cases where “global standards are met, but issues persist in Japan”
- Develop preventive measures based on Japan-specific market conditions
3. Collaboration with Global QA and Manufacturing
- Organize and consolidate Japan-originated quality information, escalating appropriately to Global QA and factories
- Verify the effectiveness of design or specification changes led by Global QA within the Japanese market
- Validate that corrective actions deliver practical and sustainable results in Japan
4. Quality Risk Management Across Local Distribution and Logistics
- Identify quality risks within Japanese warehouses, 3PL providers, and distribution environments
- Access factors affecting product quality, including storage conditions, humidity, and transportation environments
- Propose local SOPs or operational improvements where necessary
5. Technical Support for Distributors and Retailers
- Provide technical support in response to quality-related inquiries and concerns from distributors and retailers
- Clearly explain testing results and verification activities in a manner understandable to the Japanese market
- Support trust recovery and relationship maintenance from a quality perspective
6. Review of Product Documentation and Labeling
- Verify the suitability of instruction manuals (IM), warning labels, and quality-related statements for the Japanese market
- Identify expressions that may lead to misunderstanding or customer complaints
- Propose revisions in coordination with Global QA when required
7. Scope Exclusions
The following responsibilities remain outside the scope of this role:
- Acting as a substitute for factory-level quality control operations
- Establishment of global quality standards or certifications
- Determination of company-wide quality policies applicable to all regions
What you’ll bring
- 5+ years of experience in Quality Control and/or Quality Assurance
- Experience handling quality issues related to consumer products (durable goods, soft goods, etc.)
- Knowledge of root cause analysis methodologies (e.g., 8D, FMEA)
- Business-level proficiency in both Japanese and English
- Experience collaborating with overseas factories and Global QA teams
- Understanding of Japanese distribution, storage, and logistics environments
- Experience explaining technical matters to non-technical stakeholders
What You’ll Get:
- Career Growth Opportunities: Access to continuous learning and development programs to help you advance in your career.
- Dynamic Global Environment: Gain hands-on experience in a rapidly growing international company, with exposure to global best practices.
- Diverse & Supportive Team: Collaborate with a talented, multicultural team and learn from a wide range of professional backgrounds.
- Professional Development: Grow your skills and career with the fast-expanding company.
