Overview
Quality Assurance Manager Jobs in Greensboro–Winston-Salem–High Point Area at Pinnacle Search
Title: Quality Assurance Manager
Company: Pinnacle Search
Location: Greensboro–Winston-Salem–High Point Area
U.S. Manager of Quality
Pinnacle Search has partnered with a Triad-based furniture company to identify a new U.S. Manager of Quality. This role owns U.S. product quality performance end to end: setting the standard across all customer accounts and multiple distribution centers, driving corrective action with domestic and international manufacturing partners, and reducing the direct and indirect cost of quality. It builds on an established returns/quality program with a major national retail partner, expanding that discipline across every U.S. account and warehouse.
What You'll Do
Quality Leadership & Manufacturing Partnership
- Own all U.S. product quality issues and drive continuous improvement from customer-reported findings.
- Develop standardized quality procedures and best practices across U.S. operations; report performance metrics to executive leadership.
- Communicate findings to domestic and international manufacturing facilities and ensure corrective actions are tracked, validated, and closed.
- Lead root cause analysis and support production audits, factory visits, and final inspections as needed.
Warehouse Quality Oversight
- Set and maintain quality standards across multiple warehouses throughout the country
- Conduct quarterly on-site audits covering receiving, handling, damage prevention, storage, and shipment prep.
- Coach warehouse teams on inspection procedures and continuous improvement, and ensure consistent execution network-wide.
Cost of Quality Management
- Own and reduce the total cost of quality, including oversight of a major retail partner's returns (RTV) process.
- Analyze warranty claims, returns, allowances, and freight damage; improve classification and reporting accuracy.
- Build KPI dashboards to track quality trends and financial impact.
Cross-Functional & Customer Service Leadership
- Partner with Sales, Merchandising, Operations, Distribution, and Supply Chain to improve reporting and corrective actions.
- Oversee the U.S. Customer Service department and the Parts Department, ensuring timely resolution of customer quality concerns.
- Manage the current Customer Service team (one full-time plus part-time support), with room to scale as the business grows.
Travel Expectations
Approximately 3–5 days per month on average, including quarterly visits to each of the warehouses throughout the country, plus travel to customer sites and manufacturing partners as needed.
What We're Looking For
Required
- Strong knowledge of quality management systems, QA processes, and continuous improvement methodologies within a furniture manufacturing or distribution environment
- Excellent analytical and root-cause problem-solving skills.
- Experience with manufacturing, distribution, or consumer products.
- Strong organizational and project management skills; able to manage multiple priorities independently.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
Preferred
- Experience with ERP systems, reporting tools, or quality management software.
- Demonstrated success building collaborative relationships across operations, manufacturing, customer service, sales, and executive leadership.
ABOUT US
Pinnacle Search is a global executive search firm that identifies, qualifies, and delivers exceptional talent for leadership positions. Our high-quality performance standard is driven by our goal to be the most effective search firm in our chosen specialty areas. The Pinnacle team possesses years of industry experience. Our consultants and research associates are professional, results-driven, and committed to finding the right match for our clients and candidates.
