Overview
Quality Assurance Manager Jobs in United States at Peak Claims Group, Inc.
Title: Quality Assurance Manager
Company: Peak Claims Group, Inc.
Location: United States
Company Description Peak Claims Group, Inc. is an independently owned claims management firm serving clients through a nationwide network of experienced claims professionals. The company delivers a broad range of services, including daily and catastrophe field adjusting, desk adjusting, and third-party administration. Peak Claims Group focuses on responsive, high-quality claims handling tailored to each client’s needs. The organization values professionalism, integrity, and efficient resolution of claims. Team members collaborate closely with carriers and partners to provide consistent, reliable outcomes.
Role Description This is a full-time, remote role for a Quality Assurance Manager at Peak Claims Group, Inc. The Quality Assurance Manager will develop, implement, and maintain quality standards, policies, and procedures for claims handling across field, desk, and TPA operations. Day-to-day responsibilities include reviewing claim files for accuracy, compliance, timeliness, and documentation quality, as well as identifying trends, gaps, and training needs. The role will collaborate with leadership, adjusters, and support teams to provide feedback, drive process improvements, and support audit readiness and regulatory compliance. The Quality Assurance Manager will prepare regular quality reports, track performance metrics, and lead initiatives to optimize service consistency and customer satisfaction.
Qualifications
- Demonstrated expertise in claims management and quality review within insurance, adjusting, or TPA environments.
- Strong skills in auditing, performance evaluation, root-cause analysis, and process improvement.
- Proficiency with claims management systems, reporting tools, and standard office software.
- Excellent written and verbal communication skills, with the ability to deliver clear, actionable feedback.
- Proven ability to work independently in a remote environment and manage multiple priorities and deadlines.
- Experience developing or supporting training programs, quality guidelines, and standard operating procedures.
- Familiarity with industry regulations, carrier requirements, and best practices in claims handling.
- Bachelor’s degree in business, insurance, or a related field, or equivalent professional experience; relevant certifications (e.g., AIC, CPCU) are a plus.
