Overview
Quality Assurance Representative (QAR) Jobs in Baltimore, MD at CMTS LLC
Navajo Preference Employment Act : In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview:
POSITION SUMMARY
The Information Services (IS) Application Testing Coordinator will work with department stakeholders to develop test scripts and test scenarios and report all software bugs and glitches to the project manager. The position requires working with TCRHCC application stakeholders in identifying and testing new application functionality while executing test cases and quality control processes are a must. The IS Application Testing Coordinator will also assist departments with designing and executing testing cases regarding scheduled upgrades such as our electronic health record, enterprise resource platform applications, and all other software applications across the organization. The IS Application Testing Coordinator will collaborate with the project teams by using their skills to ensure products and applications function correctly and meet the needs of the departments. They will also assist with mapping business and technical workflows into test sites, test cases, and test scripts, with results in dashboard reports. The position requires maintaining strong working relationships through detail-oriented and effective communication.
Qualifications:
NECESSARY QUALIFICATIONS
Education:
Associate Degree in Computer Science, Engineering, Information Services / Technology, or Business Administration
Experience:
Must have one (1) year experience in a computer-related field working with an electronic health care record.
Must be proficient in using Microsoft Office Suite and the Windows operating system.
Other Skills and Abilities:
A satisfactory performance record in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
Positive working relationships with others
Reliable and dependable; reports to work as scheduled without excessive absences.
Possession of high ethical standards and no history of complaints.
Ability to prioritize and execute tasks in a high-pressure
Ability to communicate ideas in both technical and user-friendly language, at times simultaneously.
Proven analytical and creative problem-solving abilities using good project management skills.
Highly self-motivated and keen attention to detail
Proven track record of strong customer service orientation
Knowledge of managing testing projects and relies on extensive experience and judgment to plan and accomplish goals.
A wide degree of creativity and latitude and work independently.
Familiarity with testing phases is a plus.
Ability to document and troubleshoot errors and rapidly learn and test new application software.
Completion of above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers, demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Must be able to stand, walk, and sit for long periods of time, write legibly and use a computer terminal; must be able to hear and talk over the telephone and in person with others; use both hands in repetitive actions to finger, handle, or feel as well as grasping: simple/light for prolonged periods of time; must be able to carry items that weigh up to 25lbs. such as IT hardware, computer terminals, and printers. Must hear alarms, client calls, overhead calls, and instructions from physicians/department staff. Must distinguish numbers, letters, and symbols utilizing close, distant, color vision and adjust focus when needed. Must also have color, depth, and peripheral perception.
Mental:
Must be able to prioritize, use good judgment, and be able to coordinate a variety of issues while being frequently interrupted.
Environmental:
They may frequently be exposed to infectious diseases, dust, fumes, gases, extremes in temperature or humidity, hazardous or moving equipment, chemical agents, unprotected heights, and loud noises.
Responsibilities:
ESSENTIAL FUNCTIONS
The IS application testing coordinator position is a hybrid with significant in-person work at TCRHCC. While not on-site, you will be responsible for working from your home office. As a remote worker, you must be independent and self-motivated, holding yourself accountable for tasks and ongoing responsibilities with little supervision. IS application testing coordinator will also be providing technical support, maintenance, and assistance with organization initiatives.
Works with department stakeholders to design and document test plans, scenarios, scripts, workflows, or procedures that encompass the clinical and business requirements specific to each application.
Works with department stakeholders within the organization who will perform the tests and track the dates. The test results were completed and accepted.
Plan and organize test schedules with department stakeholders under project scope (testing plan) for testing and production delivery dates.
Designs and leads all unit, functional, and integrated testing. Works with department stakeholders on design changes/customizations. Ensure that all types of tests are present, and work as requested. Documents are all changes for reference.
During unit and functional testing, work with department stakeholders to validate alerts, and clinical decision support provides appropriate reminders and prompts. Use scripts to test various scenarios.
During system testing, validate that workflows send and/or receive data properly between systems (e.g., between EHR and pharmacy or billing, PMS messages, and EHR). Use scripts to test various scenarios.
During system testing, validate that application interfaces move data wholly and correctly. Test both sending and receiving when interfaces are bidirectional.
Collaborate with stakeholders during system testing to ensure that application access is granted according to assigned privileges. Conduct tests to verify attempts to access the system without proper authorization
During integrated testing, ensure all system components that share data or depend on other components work together properly.
During integrated testing, ensure that workflows reflect actual new processes and workflows.
During integrated testing, ensure that the EHR works with all forms of human-computer interface devices and modalities being used (e.g., tablets, PDAs, voice recognition, and speech commands, as applicable).
During integrated testing, attempts to break the system by testing mission-critical and high-risk functions, such as situations requiring exception logic (e.g., overrides to clinical decision support), handoffs from one process to another, and when you may have a series of events over a period (e.g., assessments performed at designated intervals).
During performance and stress testing, ensure that you document and measure the time it takes to generate reports and data dumps and their impact on system performance.
Conduct analyses and recommend resolutions on new or enhanced approaches to Information Technology Services.
Supports the development, acquisition, testing, product improvement, and fielding of assigned Information Systems in determining how business objectives impact users’ internal and external constraints.
Work with project teams through the design and test stages to ensure strict adherence to business requirements.
Log detailed and accurate defect reports and follow the defects through to resolution and closure.
Assist in identifying and designing automated processes to increase testing efficiency and reliability.
Serve as a resource for the team to resolve complex business or technical issues.
Work within Information Services to improve the quality of project documents and system documentation.
Consistency executes test cases (manual or automated) and analyzes results promptly (dashboard results)
Generate issues and risk logs to document testing phases and defects.
Effectively report testing progress, risks, issues, bugs, and errors, working with the internal teams. Escalates concerns as appropriate.
Work with cross-functional teams to ensure quality throughout the software development lifecycle.
Complete all electronic health record entries accurately and promptly pertinent to the patient care role.
Participates in departmental workflow and/or testing teams related to electronic health records or other project initiatives.
Ensure proper PPE is worn at all times while on duty, including, but not limited to, a face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher (if available), and eye or face shield.
Complete all donning and doffing tasks using a safe, acceptable method and discard the used PPE accordingly. (see CDC website for most current updates)
Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure high patient, visitor, employee, and external customer satisfaction.
Perform any other duties as assigned.
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Title: Quality Assurance Representative (QAR)
Company: CMTS LLC
Location: Baltimore, MD
