Overview
Quality Assurance Specialist Jobs in Cairo, Cairo, Egypt at TP
Title: Quality Assurance Specialist
Company: TP
Location: Cairo, Cairo, Egypt
Hiring: Junior Quality Assurance Analyst | Digital Services & Transformation.
We are looking for a detail-oriented Junior Quality Assurance Analyst to join our Operations team in a fully remote capacity. This role is vital in evaluating customer interactions across all channels—including Voice, Email, Chat, and Social Media—to ensure we consistently exceed client expectations.
What you will do:
- Evaluate interactions across voice, email, chat, and social media to ensure quality standards.
- Maintain objectivity through calibration sessions and detailed documentation.
- Identify risks, potential fraud, and training needs to improve operational results.
- Collaborate with other departments to propose innovative solutions for continuous improvement.
- Conduct spot checks on supervisor evaluations to verify accuracy and consistency.
What we are looking for:
- Bachelor’s degree or Graduate status.
- Fluency in English.
- 6 months to 2 years of experience in Quality Assurance and Contact Centers.
- Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong analytical skills and achievement-oriented mindset.
Ready to help us maximize results and increase customer satisfaction?
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