Overview
Quality Compliance Technician Jobs in Cheektowaga, NY at Tectran Mfg Inc
Overview
Tectran Manufacturing Inc. is an industry-leading manufacturer of air, hydraulic, and electrical systems for the transportation industry, serving heavy-duty tractor-trailer and bus markets. We are committed to delivering innovative, durable, and high-performance products that meet demanding customer and regulatory requirements.
Position Summary
The Quality Compliance Technician supports Tectran’s manufacturing processes & Quality Management System by ensuring product quality throughout manufacturing and assembly operations. This position works closely with Production, Engineering, Customer Service, and suppliers to investigate quality concerns, perform dimensional inspections, support root cause investigations and corrective actions, process customer complaints and warranty claims. The incumbent may conduct internal audits and maintain quality documentation and procedures. The ideal candidate is comfortable interpreting engineering drawings, using precision measuring equipment, and driving continuous improvement.
Key Responsibilities
Quality Assurance & Compliance
- Inspect and evaluate raw materials, assemblies, and finished goods
- Perform and document production testing, new product evaluations, and comparative analyses
- Investigate non-conforming materials (NCMR), including coordination of containment and rework
- Support Corrective and Preventive Actions (CAPA)
- Ensure compliance with DOT, FMVSS, ISO 9001, ISO 14001, SAE, and other applicable standards
- Serve as point of contact for regulatory requirements including Prop 65, REACH, RoHS, TSCA, GADSL, and Conflict Minerals
RMA Management & Failure Analysis
- Manage end-to-end RMA process from intake through disposition
- Review and validate warranty eligibility
- Perform product teardown, testing, inspection, and root cause analysis
- Determine and communicate disposition (repair, replace, credit, reject, return to stock)
- Track and analyze RMA metrics, including turnaround time and failure trends
- Develop dashboards and generate weekly/monthly reports
Continuous Improvement & Collaboration
- Partner with Engineering on root cause investigations and product improvements
- Provide feedback to Manufacturing on defect trends and systemic issues
- Collaborate with Production, Supply Chain, Customer Service, and suppliers to resolve quality concerns
- Participate in continuous improvement initiatives to reduce RMAs and improve processes
Qualifications
Education & Experience
- High school diploma or equivalent required
- Experience in product failure analysis and material evaluation prefer
- Experience in a manufacturing or distribution environment preferred
- Electro-mechanical product experience preferred
- Bilingual (English/Spanish) a plus
Technical Skills
- Proficiency with inspection equipment (Optical comparators, basic measurement tools, microscope)
- Ability to read and interpret technical drawings/blueprints preferred
- Working knowledge of manufacturing and assembly processes
- Experience with quality tools (5-Why, Fishbone, Pareto, 8D)
- Proficiency in Microsoft Office
- Working knowledge of Internal Auditing; experience with planning and executing audits preferred
- Experience with basic in-house calibration of precision hand tools (calipers, micrometers) is preferred but not required
Core Competencies
- Strong analytical and problem-solving skills
- Excellent written and verbal communication
- Highly organized and detail-oriented
- Self-motivated, proactive, and results-driven
- Collaborative team player
Physical Requirements
- Prolonged computer work and desk time
- Frequent standing, walking, and bending throughout the facility
- Ability to lift up to 50 lbs.
- Frequent use of hand dexterity and near vision
Safety Requirements
- Wear required PPE
- Follow all site and departmental safety protocols
- Report hazards promptly
- Attend company safety meetings
TECTRAN is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Pay: $26.50 – $31.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Title: Quality Compliance Technician
Company: Tectran Mfg Inc
Location: Cheektowaga, NY
Category:
