Overview
Quality Control Technician Jobs in Vancouver, USA at ITG Communications, LLC
If you’re ready to be part of a dynamic, innovative, and future-oriented team, then you’ve come to the right place. We’re growing fast, and that growth means ample opportunity for motivated, qualified, and talented professionals just like you.
ITG Communications is hiring for Quality Control Technician, Vancouver, WA. The Quality Control Technician is responsible for performing field audits, inspections, and quality checks on completed installations and service work, ensuring compliance with company standards, client requirements, and safety regulations while supporting continuous improvement in technician performance and service quality.
Responsibilities
- Conduct field audits and inspections of completed installations, service calls, and technician work.
- Evaluate work quality against client specifications, company standards, and safety requirements.
- Identify defects, installation errors, and compliance issues, and document findings accurately.
- Provide real‑time feedback and coaching to technicians in the field.
- Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
- Ensure adherence to SLA requirements, job scope, and customer experience standards.
- Complete audit reports, documentation, and photo validation using company systems.
- Support retraining efforts by identifying recurring quality issues and trends.
- Participate in quality improvement initiatives and process standardization efforts.
- Maintain compliance with OSHA regulations, client standards, and company policies.
Key Measures / Key Performance Indicators
- Audit accuracy and inspection completion rates.
- Identification and reduction of repeat service issues.
- Quality compliance scores and defect rates.
- Technician improvement following coaching/retraining.
- Documentation accuracy and timeliness.
- Contribution to overall service quality and customer satisfaction.
Requirements
- Education: High school diploma or equivalent preferred.
- Experience: 2–4 years of experience in telecom installation, service, or field operations.
- Exposure: Field operations in telecom, broadband, or service delivery environments; installation standards; wiring practices; customer equipment setup; quality assurance processes and audit procedures.
- Interaction with technicians, supervisors, and customers in field environments.
- Critical factors for success: Strong attention to detail and commitment to quality and accuracy; ability to identify issues and provide constructive feedback and coaching; solid understanding of installation standards and customer experience expectations; effective communication with field teams and leadership; commitment to safety and compliance standards.
- Physical requirements: Ability to stand, walk, and perform physical labor for extended periods; climb ladders and work at heights; bend, kneel, crouch, and work in confined spaces; lift, carry, and move materials up to 75 pounds; operate tools and construction equipment safely; work in all weather conditions and wear required PPE.
- Must maintain a valid driver’s license and operate company vehicles safely.
EEO Statement
ITG is an equal‑employment‑opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories.
It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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Title: Quality Control Technician
Company: ITG Communications, LLC
Location: Vancouver, USA
Category:
