Overview
Quality Systems Manager Jobs in Las Vegas, USA at UnitedHealth Group
Quality Systems Manager
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.
Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Quality Systems Manager will be responsible for the hands-on execution and maintenance of the Quality Management System (QMS) supporting Optum Frontier Therapies specialty pharmacy and specialty distribution operations, with a focus on rare and ultrarare, high-risk therapies. Reporting to the Las Vegas Site Director, this role will serve as the operational quality lead, driving systematic data collection, monitoring, documentation, and evaluation of pharmacy and distribution services.
Based on findings and trends, the Quality Systems Manager will implement improvement initiatives and collaborate closely with cross-functional partners across the organization. This is an individual contributor (‘working manager’) role with no direct reports. The Quality Systems Manager is expected to personally execute core quality activities and influence outcomes through strong cross functional partnership within a matrixed organization.
This position follows a hybrid schedule with Three in-office days per week.
Location:
6425 Santa Margarita, Unit 110, Las Vegas, NV 89118
Hours:
Monday – Friday 8:00 AM – 4:30 PM
Primary Responsibilities
- Execute and maintain the OFT Quality Management System, including required quality records, logs, dashboards, and documentation
- Ensure QMS activities align with internal procedures, accreditation standards, and applicable regulatory requirements
Incident, Complaint & CAPA Management
- Manage intake, investigation, documentation, and trending of quality related events, including medication errors, near misses, distribution incidents, adverse events, and complaints
- Analyze incidents and complaints to identify root causes and implement corrective actions
- Develop, document, and track corrective and preventive actions (CAPAs) through completion, including effectiveness checks
- Escalate significant or high-risk quality issues to leadership in accordance with policy
Regulatory, Accreditation & Audit Readiness
- Serve as a primary operational quality contact during internal, regulatory, accreditation, manufacturer, payer, and vendor audits
- Support virtual audits from internal, regulatory, payer, and vendor partners
- Coordinate mock audits, gap assessments, documentation reviews, and preparation of audit evidence
- Prepare written responses and CAPA plans related to audit findings or observations
REMS, Manufacturer & Limited Distribution Drug (LDD) Support
- Partner with REMS administrators to ensure REMS compliance and conduct routine internal audits
- Support quality requirements associated with REMS programs, limited distribution drug (LDD) networks, and manufacturer specific programs
- Ensure documentation, training, monitoring, and reporting requirements tied to manufacturer agreements and REMS programs are met and audit ready
Policies, Procedures & Training Support
- Collaborate with site Pharmacists in Charge and Designated Representatives to maintain current and applicable policies and procedures
- Maintain and review quality related SOPs, policies, and work instructions to ensure accuracy and regulatory alignment
- Work with training, operations, and client strategy teams to ensure training programs are timely, relevant, and properly documented
- Verify documentation of required onboarding and annual quality/compliance training
Performance Improvement & Quality Reporting
- Develop performance metrics aligned with business objectives
- Conduct program reviews with stakeholders to identify opportunities for continuous improvement
- Track, analyze, and trend quality metrics related to patient safety, compliance, and service…
Title: Quality Systems Manager
Company: UnitedHealth Group
Location: Las Vegas, USA
Category:
