Overview
Remote Airbnb Customer Service & Listing Expert VA Jobs in Morocco at Prestige Retreats
Title: Remote Airbnb Customer Service & Listing Expert VA
Company: Prestige Retreats
Location: Morocco
Remote STR Reservations & Listing Expert – Airbnb & Booking.com Company: Prestige Retreats Vacation Homes LLC (Dubai, UAE) Schedule: Remote | Flexible Hours – Afternoons & Evenings (UAE Time)
Prestige Retreats is a Dubai-based luxury short-term rental company managing premium beachfront apartments in Emaar Beachfront, Dubai. We are expanding our remote team and looking for a Morocco-based STR specialist with hands-on experience managing Airbnb and Booking.com listings at a high level.
RESPONSIBILITIES
Manage and optimize listings across Airbnb and Booking.com (titles, descriptions, photos, pricing, availability, extranet settings) Respond promptly to guest inquiries and booking requests across both platforms in English, French, and Arabic Handle full guest journey communication — pre-booking, pre-arrival, check-in, stay, and post-checkout Monitor and respond to guest reviews to maintain top-rated and Superhost/Preferred Partner status Coordinate with Dubai operations and housekeeping teams on reservations and logistics Manage dynamic pricing and availability using tools such as PriceLabs or similar Identify opportunities to improve ranking, conversion, and occupancy across all active listings
QUALIFICATIONS
2+ years of hands-on experience managing Airbnb and/or Booking.com listings in a short-term rental or hospitality setting Strong understanding of both platforms — algorithms, ranking factors, extranet/host dashboard, review management Fluent in English, French, and Arabic (written and spoken) — all three are required for this role Experience with PMS tools such as Guesty, Hostaway, or similar is a strong advantage Detail-oriented, reliable, and comfortable working independently in a remote environment Available afternoons and evenings UAE time (GMT+4)
COMMITMENT & ACCOUNTABILITY
This is a dedicated full-time role. We require your complete focus and do not accept candidates who are simultaneously managing other clients or employers. Work hours are tracked via time-tracking software. Consistent availability and responsiveness are non-negotiable.
APPLICATION REQUIREMENTS
Submit your CV along with a short video introduction in English (2-3 minutes). In your video, please describe your experience managing Airbnb and Booking.com properties, how you have handled difficult guest situations, and why you are the right fit for a luxury brand operating in Dubai. Applications without a video will not be considered.
WE OFFER
Competitive monthly salary plus performance bonuses tied to occupancy rates and guest review scores Long-term stable remote role with real growth potential The opportunity to work with an established luxury STR brand on one of Dubai's most prestigious addresses
