Overview
Senior Quality Assurance Specialist Jobs in Greater Kuala Lumpur at Bybit
Title: Senior Quality Assurance Specialist
Company: Bybit
Location: Greater Kuala Lumpur
Responsibilities
- Perform quality assurance reviews of AML investigations, transaction monitoring alerts (On-chain and fiat), sanctions screening cases, EDD reviews, and SAR/STR decision-making.
- Assess investigations against internal procedures, regulatory requirements, and quality standards, ensuring decisions are well-supported and appropriately documented.
- Identify recurring trends, root causes, and process weaknesses, providing actionable recommendations to improve quality and consistency.
- Deliver structured feedback and coaching to investigators, supporting ongoing capability development across AML Operations.
- Develop and maintain QA methodologies, scorecards, calibration standards, and review frameworks.
- Conduct calibration sessions with Operations, Compliance, and other stakeholders to ensure consistent interpretation of AML standards.
- Produce regular QA reporting, highlighting key findings, quality trends, remediation progress, and operational risks.
- Support regulatory examinations, internal audits, and independent reviews relating to AML Operations quality.
- Drive continuous improvement initiatives by leveraging data, automation, and AI to enhance QA efficiency and effectiveness.
Requirements
- 5+ years of experience in AML, Financial Crime Compliance, or Financial Crime Operations, with at least 2 years in Quality Assurance or a senior investigation role.
- Strong knowledge of transaction monitoring, sanctions screening, KYC/CDD/EDD, and suspicious activity reporting.
- Experience in cryptocurrency transaction monitoring, blockchain investigations, or crypto AML compliance is an advantage.
- Demonstrated ability to assess complex investigations and provide objective, risk-based quality reviews.
- Strong analytical skills with excellent attention to detail and sound judgement.
- Experience developing QA scorecards, performance metrics, and calibration processes is preferred.
- Professional certifications such as CAMS, CFCS, ICA, or equivalent are advantageous.
- Embraces AI and emerging technologies to improve productivity, streamline compliance processes, and enhance the quality of regulatory analysis and decision-making.
Profile
- High integrity with the confidence to challenge poor-quality investigations and maintain independent judgement.
- Passionate about raising operational standards through coaching, continuous improvement, and data-driven decision-making.
- Comfortable working in a fast-paced, high-growth environment with changing regulatory expectations.
- Passionate about cryptocurrency, blockchain technology, and the evolving digital asset ecosystem, with a genuine curiosity to stay ahead of industry and regulatory developments.
